Our Philosophy
Our practice – which has been operating for 29 years – is committed to providing ongoing care to our patients. Our aim is to partner you in maintaining your long-term health and well-being and to facilitate and coordinate your all healthcare needs. All our skilled practitioners participate in ongoing medical education as part of their ongoing professional experience. We believe that good general practice can only be achieved by taking time to listen, to observe and to examine. This is our commitment to you.
AGPAL Accreditation
This general practice is AGPAL accredited – what does this mean?
Being accredited means that our general practice is committed to a comprehensive program which involves:
• Engaging our whole practice team to review our practice’s systems and processes
• Opening our practice doors to allow a team of independent surveyors to assess how our practice operates
• Assessment of our practice, and achievement of the nationally recognised Royal Australian College of General Practitioners (RACGP) Standards for general practices, that focus on health care quality and patient safety.
As a member of the community you may be surprised to learn that general practice accreditation is a voluntary process – which means not all practices undergo an independent on-site assessment on a regular basis.
Achievement of AGPAL accreditation reassures you that our doctors and practice team are committed to providing you with high quality health care in a safe environment.
Next time you visit our practice be sure to look out for the AGPAL Accredited General Practice Symbol (below) or our accreditation certificate. Our practice team is proud of this achievement and as part of this process we continuously strive to make quality improvements to better your patient experience.
Australian General Practice Accreditation Limited (AGPAL) is a not-for-profit independent provider of general practice accreditation in Australia.
To learn more about the benefits of accreditation to you, your family and the Australian community visit www.agpal.com.au.
Your Rights
If you feel unhappy with some aspect of your care, please contact our Practice Manager, Kate. She will investigate your complaint.
Your Privacy
Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. How can we help you? Regular health checks and early presentation to a doctor when any symptoms or changes in your body occur are essential as part of good preventive care. Our Recall and Reminder system has been set up to support the long term management of your health needs, please discuss this option with your doctor.